RETURNS & SUPPORT
Let’s make it right.
If something about your order isn’t quite right, please reach out. A member of our team will review your request with care.
START WITH AN EMAIL
Tell us what happened.
We’re sorry your order wasn’t quite what you expected. Send us a few details and we’ll guide you through the next step as smoothly as possible.
Send your request to veilnabeautyus@gmail.com
USE GMAIL INSTEADOur team will reply as soon as possible with the next steps.
WHAT TO INCLUDE
A few details help us respond faster.
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01
Your order number
You can find it in your order confirmation email.
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02
Your checkout email
Use the same email address associated with your order.
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03
Item and return reason
Tell us which item you’re contacting us about and what happened.
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04
Photos, when relevant
For damaged or incorrect items, mention the issue here. Our team may ask for photos in a reply.