VEILNA SUPPORT
How can we help?
Find quick answers about your order, delivery, returns and VEILNA products.
14 answers
Orders & Shipping How can I track my order?
Once your order ships, we’ll email you a tracking link. Please check your spam or promotions folder if you cannot find it. Tracking can take up to 48 hours to update after the carrier receives your parcel.
Orders & Shipping How long does delivery take?
Estimated delivery is 3–15 business days within the United States and 5–25 business days for international destinations after processing. Carrier or customs delays may occasionally affect these estimates.
Orders & Shipping Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. We cannot guarantee changes or cancellations after an order has entered fulfillment.
Orders & Shipping My tracking says delivered, but I cannot find my order.
Check around the delivery location, ask members of your household and contact the carrier first. Parcels are sometimes marked delivered shortly before arrival. If it still has not appeared after 48 hours, contact us with your order number.
Returns & Refunds How do I request a return?
Review our Refund Policy, then contact us with your order number and reason for the return. Please do not send an item back before receiving return instructions.
Returns & Refunds What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item, packaging and shipping label. We’ll review the issue and provide the appropriate next step.
Returns & Refunds When will I receive my refund?
After an approved refund is issued, your bank or card provider may need 1–7 business days to post it to your original payment method.
Product Help What is included in the VEILNA BLACK BOX?
The 13-piece kit includes 1 magnetic stamp wand, 4 lower-lash stamp heads, 4 eyeliner stamp heads, 1 black stamp liquid, 1 brown stamp liquid, 1 mirror and 1 cleansing pad.
Product Help How do I use the makeup stamp?
Attach your preferred stamp head, apply the ink evenly, test once on the back of your hand, then stamp around the eye within approximately five seconds. Gently wipe the stamp head after use and let it dry before storing.
Product Help Why does my stamp look too light or uneven?
Make sure ink covers the entire stamp surface evenly and stamp soon after applying it. Use black ink for a defined look or brown for a softer result. Practice once on the back of your hand before applying around the eyes.
Product Help How can I prevent smudging?
Apply the stamp to clean, dry skin without oil or heavy skincare around the eye. Avoid touching the stamped area while it sets. Wear time can vary with skin type, skincare and environmental conditions.
Payment & Account Where do I enter my discount code?
Enter your code in the discount field during checkout and select Apply before completing payment. Unless an offer says otherwise, discount codes cannot be combined.
Payment & Account Which payment methods do you accept?
Available payment methods are displayed at checkout and can vary by country, currency and device. All payments are processed through Shopify’s secure checkout.
Payment & Account Do I need an account to place an order?
No. You can complete checkout as a guest. Creating or signing into an account makes it easier to view your order history and account details.
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